Refund policy
Return & Refund Policy
Last updated: August 20, 2026
We want you to love your order! If something isn't right, please contact us and we'll do our best to make it right.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, where applicable.
- You must provide your order number and a brief reason for the return.
- The return request must be submitted within 30 days of the date your order was delivered.
Some items may not be eligible for return if they are personalized, custom-made, used, damaged after delivery, or otherwise identified as final sale.
2. How to Request a Return
Before sending anything back, please contact us at support@glamaccessories.org
with:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos, if the item is damaged or defective
Please do not send a return to the sender address on your package without contacting us first. We will provide the appropriate return instructions.
3. Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service for returns. We are not responsible for returns that are lost or damaged while being shipped back to us.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photos or video showing the issue
- Photos of the packaging if it was damaged during shipping
After reviewing the issue, we may offer a replacement, refund, store credit, or another appropriate solution.
Please do not return a damaged or defective item unless we instruct you to do so.
5. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Original shipping charges are generally non-refundable, except where required by applicable law or when the return is due to an error on our part.
6. Partial Refunds
In certain situations, only a partial refund may be issued, including when an item is returned with signs of use, damage, missing parts, or missing original packaging.
7. Exchanges
We may offer exchanges depending on the item and availability.
If you would like to exchange an item, please contact us before returning it.
8. International Orders
We ship internationally, and international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs, local postal services, incorrect or incomplete delivery information, or circumstances outside our control.
If a package is refused by the recipient and returned to us, any refund may be reduced by the original shipping costs, return shipping costs, customs fees, or other charges incurred by us.
9. Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, we cannot guarantee reimbursement for packages that are subsequently lost or stolen.
If your package appears to be lost in transit, please contact us so we can help investigate the shipment with the carrier.
10. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned to us because of an incorrect or incomplete address, we may offer to reship the order at the customer's expense.
If you prefer a refund instead, the refund may be reduced by shipping costs and other non-refundable fees incurred by us.
11. Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed, shipped, or otherwise entered fulfillment.
12. Final Sale Items
Items clearly marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect, or unless otherwise required by applicable law.
13. Refund Policy and Applicable Law
Nothing in this policy is intended to limit any rights you may have under the consumer protection laws of your country or region.
Where applicable law provides you with additional rights, those rights will continue to apply.
14. Contact Us
For questions about returns, refunds, or your order, please contact:
Email:
support@glamaccessories.org
Store: GLAM.
We appreciate your support and are always happy to help resolve order issues as fairly as possible.